Privacy Policy
Effective date: August 5, 2026
Just Grade Metrics is an AI powered quality assurance platform that helps organizations evaluate customer interactions, improve agent performance, strengthen compliance, and gain valuable business insights through intelligent conversation analysis. This Privacy Policy explains how Just Grade Metrics (“we,” “our,” or “us”) collects, uses, stores, and protects information when you visit our website, request a demonstration, create an account, or use our platform and related services.
We are committed to protecting the privacy and security of the information entrusted to us and believe transparency is an important part of every customer relationship. By accessing or using our website or services, you acknowledge that you have read and understood the practices described in this Privacy Policy.
Data storage and security
Protecting customer information is one of our highest priorities. We use secure cloud infrastructure, encrypted data transmission, secure authentication, and role based access controls to help protect information from unauthorized access, disclosure, or misuse.
While no method of electronic storage or transmission can guarantee complete security, we continually review and improve our security practices to maintain a secure and reliable platform.
Your privacy rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information. These rights may include requesting access to your information, correcting inaccurate information, requesting deletion where permitted by law, or requesting a copy of your personal data.
We will review and respond to privacy related requests in accordance with applicable legal requirements and within a reasonable timeframe.
Data retention
We retain information only for as long as necessary to provide our services, fulfill contractual obligations, comply with legal requirements, and support normal business operations. The length of time information is retained may vary depending on the type of data and customer agreements.
When information is no longer required, we take reasonable steps to securely delete or anonymize it in accordance with our data retention practices.
Third party services
Just Grade Metrics may integrate with third party business applications, communication platforms, customer relationship management systems, and other software selected by our customers. Information shared through these integrations is limited to what is necessary to provide the requested functionality and services.
We encourage customers to review the privacy policies of any third party services they choose to connect with the Just Grade Metrics platform.
Children’s privacy
The Just Grade Metrics platform is intended for business use and is not designed for children under the age of thirteen. We do not knowingly collect personal information directly from children through our website or services. If we become aware that such information has been collected, we will take reasonable steps to remove it as promptly as possible.
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in our services, business operations, legal requirements, or privacy practices. Any updates will be posted on this page along with a revised effective date. Your continued use of our website or services after changes become effective constitutes acceptance of the updated Privacy Policy.
Contact us
If you have any questions about this Privacy Policy or our privacy practices, please contact Just Grade Metrics. We are committed to responding to privacy related inquiries in a timely and professional manner.